Everything you need to know about playing on vivabet – from signing up and making deposits via GCash to withdrawals, bonuses, and responsible gaming. Find your answer fast below.
vivabet is the Philippines' premier online casino and sports betting platform, designed specifically for Filipino players. The platform offers a wide range of games including slots, live dealer casino games, sports betting, virtual sports, bingo, boxing betting, and sabong – all in one secure, PAGCOR-compliant environment.
vivabet is available to players across the Philippines, including Manila, Cebu, Davao, Quezon City, Makati, and all regions of the archipelago. You can access vivabet directly through your web browser on any device – no app download required, though a mobile-optimised experience is available.
Registering on vivabet is quick and straightforward. Here is how to get started:
Once your account is verified, you can make your first deposit and start playing on vivabet.
The minimum age to register and play on vivabet is 21 years old, in strict compliance with PAGCOR regulations governing online gaming in the Philippines. This age requirement applies to all games and betting activities on the platform.
vivabet enforces mandatory age verification for all accounts. Any account found to belong to a person under 21 years of age will be immediately suspended and all funds returned. Please see our Responsible Gaming page for more information.
vivabet operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), which is the government body responsible for regulating online gaming in the Philippines. vivabet is committed to full compliance with all applicable Philippine gaming laws and PAGCOR regulations.
Filipino players can enjoy vivabet with confidence knowing that the platform operates under a PAGCOR-compliant framework designed to protect players and ensure fair, transparent gaming.
vivabet requires a valid government-issued photo ID to verify your identity. Accepted documents include:
You may also be asked to submit a proof of address (such as a recent utility bill or bank statement) and a selfie holding your ID. All documents must be clear, legible, and unexpired.
In most cases, KYC verification on vivabet is completed within 24 to 48 hours of submitting your documents. During peak periods, it may take up to 72 hours. You will receive an email notification once your verification is complete.
To speed up the process, make sure all uploaded documents are high-resolution, clearly show all four corners of the ID, and that your selfie is well-lit and matches the photo on your ID. Blurry or incomplete submissions will require resubmission and may delay the process.
No. vivabet strictly enforces a one account per person policy. Creating multiple accounts is a violation of vivabet's Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances or bonuses.
If you have forgotten your login credentials, use the password reset function on the vivabet Login page or contact our support team at [email protected] for assistance.
To reset your password, go to the vivabet Login page and click "Forgot Password?". Enter the email address registered to your account and vivabet will send you a password reset link. Follow the instructions in the email to create a new password.
If you no longer have access to your registered email address, contact our 24/7 support team at [email protected] and our team will assist you with account recovery after identity verification.
vivabet supports a wide range of payment methods popular with Filipino players, including:
All transactions on vivabet are processed in Philippine Peso (₱). The available payment methods may vary depending on your location and account status.
Depositing via GCash on vivabet is fast and easy. Here is how:
Tip: Make sure your GCash account is fully verified and has sufficient balance before initiating a deposit on vivabet.
The minimum deposit amount on vivabet varies by payment method. As a general guide:
Specific minimum and maximum deposit limits are displayed at the time of transaction in your vivabet account dashboard. vivabet does not charge any fees for deposits, though your payment provider may apply their own transaction fees.
Most deposits on vivabet are credited instantly or within a few minutes of the transaction being confirmed by your payment provider. GCash and PayMaya deposits are typically instant.
In rare cases, bank transfers may take up to 30 minutes during off-peak hours. If your deposit has not appeared in your vivabet account after 30 minutes, please contact our support team with your transaction reference number.
To withdraw your winnings from vivabet:
Note: Your KYC verification must be fully completed before any withdrawal can be processed. Withdrawals can only be made to accounts or e-wallets registered in your own name.
vivabet aims to process all withdrawal requests as quickly as possible. Typical processing times are:
Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. vivabet's finance team reviews all withdrawal requests to ensure security and compliance before releasing funds.
Common reasons for withdrawal delays or declines on vivabet include:
If your withdrawal has been delayed beyond the stated processing time, contact our support team at [email protected] with your transaction reference number and we will investigate promptly.
vivabet offers a range of bonuses and promotions for Filipino players, including:
All bonuses are subject to vivabet's bonus terms and wagering requirements. Check the Promotions section of your vivabet account for the latest offers.
Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from that bonus.
For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in qualifying bets before the bonus funds convert to withdrawable cash. The specific wagering requirement for each bonus is stated in the bonus terms at the time of claiming.
Note: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute less. Check the specific bonus terms for details.
vivabet offers a comprehensive gaming library tailored for Filipino players, including:
Yes. All games on vivabet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. vivabet's games are sourced from reputable, internationally recognised game providers whose RNG systems are independently audited and certified.
vivabet operates within the PAGCOR-compliant framework, which includes requirements for game fairness and player protection. You can view the Return to Player (RTP) percentage for individual slot games within the game information panel.
Absolutely. vivabet is fully optimised for mobile play. You can access the complete vivabet gaming library directly through your mobile browser on any Android or iOS device – no app download is required. The mobile site is responsive and adapts to your screen size for a smooth, enjoyable gaming experience whether you are in Manila, Cebu, or anywhere else in the Philippines.
For the best mobile experience, vivabet recommends using an up-to-date version of Chrome, Safari, or Firefox on your smartphone or tablet.
vivabet takes the security of your personal and financial information very seriously. The platform uses industry-standard SSL (Secure Socket Layer) encryption on all data transmissions to protect your information from unauthorised access.
Your financial transactions are processed through secure, PCI-DSS compliant payment gateways. vivabet does not store your full payment card details on its servers. For full details on how vivabet handles your data, please read our Privacy Policy.
If you suspect that someone has accessed your vivabet account without your permission, take the following steps immediately:
vivabet's security team will investigate and take appropriate action to protect your account.
vivabet provides player-controlled deposit limits to help you manage your gaming budget responsibly. To set a deposit limit:
Note: Decreasing a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period before the new limit is applied. For more information, visit our Responsible Gaming page.
vivabet's self-exclusion tool allows you to voluntarily restrict access to your account for a chosen period. To activate self-exclusion:
If you need immediate assistance or cannot access your account settings, contact our support team at [email protected] and request self-exclusion directly. Our team will process your request within one hour, 24/7.
vivabet is committed to responsible gaming. If gaming is no longer fun, please use these tools or visit our Responsible Gaming page for more support options.
vivabet's customer support team is available 24 hours a day, 7 days a week, in both English and Filipino. You can reach us via:
Our support team is based in the Philippines and understands the needs of Filipino players. Whether you have a question about your account, a deposit, a withdrawal, or a game, we are here to help.
vivabet's platform and all customer communications are available in English. Our customer support team can also assist players in Filipino (Tagalog). We understand that many of our players from Manila, Cebu, Davao, and across the Philippines are most comfortable communicating in Filipino, and our team is happy to accommodate that.
If you have a complaint or dispute regarding your vivabet account, a game outcome, a transaction, or any other matter, please follow these steps:
vivabet is committed to fair and transparent dispute resolution for all Filipino players. All complaints are treated with confidentiality and handled in accordance with our Terms & Conditions.
Can't find your answer? Our team is ready to help in English and Filipino.
Philippine Standard Time (UTC+8)
vivabet is strictly for adults aged 21 and above. Please gamble responsibly.
Everything you need for a safe, fun, and rewarding online gaming experience
Our 24/7 support team is ready to help Filipino players across Manila, Cebu, Davao, and the entire Philippines. Reach out any time – we are always here.
🔞 21+ only. Gaming should be fun. If it stops being fun, please use our responsible gaming tools or contact [email protected].