vivabet Responsible Gaming

Gaming the Right Way on vivabet

At vivabet, we genuinely care about the well-being of every Filipino player on our platform. Whether you're spinning slots, placing bets on PBA games, or enjoying a live dealer session, gaming should always feel like a leisure activity – something you do for fun, not something you feel compelled to do.

Responsible gaming is not just a legal requirement for vivabet under PAGCOR regulations – it is a core value that shapes how we design our platform, train our support team, and interact with our players every single day. We believe that a well-informed, empowered player is a happier, safer player.

This page outlines everything you need to know about responsible gaming on vivabet: the tools available to you, the warning signs to watch out for, how to get help if you need it, and our strict 21+ age policy that protects minors across the Philippines.

🔞 Strict 21+ Age Policy

vivabet strictly enforces the minimum age requirement of 21 years old for all players, in full compliance with PAGCOR regulations governing online gaming in the Philippines. This is not just a checkbox – it is a firm commitment we take seriously on every account.

Every new vivabet account undergoes mandatory age and identity verification (KYC) before any real-money gaming or withdrawals are permitted. We require government-issued identification documents to confirm that every player meets the 21+ requirement. Accepted IDs include:

• Philippine Statistics Authority (PSA) National ID
• UMID (Unified Multi-Purpose ID)
• Philippine Passport
• Driver's License issued by the LTO
• SSS / GSIS ID
• Voter's ID issued by COMELEC

Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned, and the matter will be reported to the relevant authorities as required by PAGCOR regulations. vivabet also encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.

⚠️ Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, which is why it is important to recognise the early warning signs. vivabet encourages all Filipino players to regularly check in with themselves and be honest about their gaming habits.

Ask yourself: do any of the following sound familiar?

If you answered yes to two or more of the above, it may be time to take a step back and use vivabet's responsible gaming tools, or seek professional support. There is no shame in asking for help – it is the smart and courageous thing to do.

📋 Quick Self-Assessment

vivabet encourages all players to take a moment for honest self-reflection. The following questions are adapted from internationally recognised problem gambling screening tools. If you answer "Yes" to three or more questions, we strongly recommend using our self-exclusion or limit-setting tools, or contacting our support team.

If your answers concern you, please do not hesitate to reach out to our 24/7 support team at [email protected] or use the self-exclusion tool described below. You are not alone, and help is always available.

🚫 Self-Exclusion Tool

vivabet's self-exclusion tool allows you to voluntarily restrict your own access to the platform for a set period of time. This is one of the most powerful responsible gaming tools available, and we make it easy to activate at any time – no questions asked, no waiting period.

Self-exclusion on vivabet works as follows:

• Log in to your vivabet account and navigate to the Responsible Gaming section in your account settings.
• Select "Self-Exclusion" and choose your preferred exclusion period: 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanent exclusion.
• Confirm your selection. Your account will be immediately restricted – you will not be able to log in, deposit, or place bets during the exclusion period.
• During the exclusion period, vivabet will also suppress all marketing communications to your registered email and mobile number.
• To reinstate your account after a temporary exclusion period ends, you must contact our support team and complete a cooling-off confirmation process.
• Permanent self-exclusion cannot be reversed. If you choose this option, your vivabet account will be closed indefinitely.

💰 Deposit Limits & Time Controls

vivabet provides a full suite of player-controlled limit tools to help you manage your gaming activity responsibly. These tools are available directly in your account settings and take effect immediately upon activation.

• Daily Deposit Limit: Set a maximum amount in Philippine Peso (₱) that you can deposit within a 24-hour period. Once reached, no further deposits will be accepted until the next day.
• Weekly Deposit Limit: Cap your total deposits over a rolling 7-day period to keep your weekly gaming budget under control.
• Monthly Deposit Limit: Set a monthly ceiling on your deposits – ideal for players who prefer to plan their entertainment budget on a monthly basis.
• Session Time Reminders: Set a reminder to alert you after a specified gaming session duration (e.g., 30 minutes, 1 hour, 2 hours). vivabet will display a notification prompting you to take a break.
• Reality Check: Enable periodic on-screen notifications that display how long you have been playing and your net win/loss for the session, helping you stay aware of your activity.
• Cool-Off Period: Take a short break from gaming by activating a cool-off period of 24 hours to 6 weeks without fully self-excluding your account.

Increasing a deposit limit requires a mandatory 24-hour waiting period before the new limit takes effect. Decreasing a limit takes effect immediately. vivabet will never pressure you to increase your limits.

🏛️ PAGCOR & Support Resources in the Philippines

vivabet operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR's responsible gaming programme provides additional resources and support for Filipino players who may be experiencing gambling-related difficulties.

If you or someone you know needs support beyond what vivabet can provide, the following organisations offer confidential assistance to Filipinos dealing with problem gambling:

• PAGCOR Responsible Gaming Programme: PAGCOR maintains a dedicated responsible gaming framework for all licensed operators in the Philippines. Players can contact PAGCOR directly for guidance on problem gambling resources.
• National Center for Mental Health (NCMH): The NCMH provides mental health support services across the Philippines, including counselling for behavioural addictions. Crisis hotline available 24/7.
• Gamblers Anonymous Philippines: A peer support fellowship for individuals who wish to stop gambling. Meetings are held in Manila, Cebu, Davao, and other major cities across the archipelago.
• DOH Mental Health Helpline: The Department of Health operates a mental health helpline available to all Filipinos seeking support for addiction and related concerns.

✅ Tips for Healthy Gaming on vivabet

Keeping your gaming experience positive and sustainable is easier when you follow a few simple habits. Here are vivabet's top tips for responsible play:

• Set a budget before you play – Decide how much you are comfortable spending before you log in, and stick to it. Use vivabet's deposit limit tools to enforce your budget automatically.
• Treat gaming as entertainment – Think of your gaming budget the same way you think about money spent on a movie, a concert, or a night out with friends. It is the cost of entertainment, not an investment.
• Never chase losses – If you have reached your budget for the day, log out. Chasing losses almost always leads to bigger losses and increased stress.
• Take regular breaks – Use vivabet's session time reminders to prompt yourself to step away, stretch, and reset. Gaming marathons are rarely enjoyable or profitable.
• Keep gaming in balance – Make sure gaming does not crowd out other important parts of your life: family time, work, exercise, and social activities with friends in Manila, Cebu, or wherever you call home.
• Never play under the influence – Alcohol and other substances impair judgment and can lead to impulsive decisions. Play vivabet with a clear head.
• Keep your account secure – Never share your vivabet login credentials. A secure account is a responsible account.