At vivabet, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a vivabet player in the Philippines.
Your Privacy at a Glance: vivabet does not sell your personal data to third parties. We collect only what is necessary to operate a safe, compliant, and enjoyable gaming platform for Filipino players. You have the right to access, correct, and request deletion of your data at any time by contacting [email protected].
This Privacy Policy ("Policy") describes how vivabet ("vivabet," "we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you," "Player," or "User") who access or use the vivabet platform at vivabet.one and all associated services, games, and features (collectively, the "Platform").
vivabet is committed to protecting the privacy and personal data of all Filipino players, including those from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippine archipelago. We operate in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
By registering an account on vivabet or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the vivabet Platform.
This Policy should be read together with our Terms & Conditions, which govern your overall use of the vivabet Platform.
vivabet collects the following categories of personal data from users of the Platform:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality |
| Contact Data | Email address, mobile number, residential address in the Philippines |
| Account Data | Username, encrypted password, account preferences, communication settings |
| Financial Data | GCash account reference, PayMaya reference, bank account details (BPI, BDO, Metrobank, UnionBank), transaction history, deposit and withdrawal records |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, screen resolution |
| Usage Data | Pages visited, features used, click patterns, session timestamps, referral source |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions |
| Verification Data | Copies of government-issued IDs, selfies for identity verification, proof of address documents |
vivabet does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.
vivabet collects personal data through the following means:
vivabet processes your personal data for the following purposes:
vivabet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable Philippine regulations:
vivabet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:
All third parties with whom vivabet shares personal data are required to handle that data in accordance with applicable Philippine data protection laws and vivabet's data processing standards.
vivabet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
As a general rule, vivabet retains account and transaction data for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act of the Philippines. Identity verification documents are retained for the same minimum period.
Gaming activity logs and session data are retained for a minimum of two (2) years. Marketing preference data is retained until you withdraw your consent or request deletion. Technical and usage data collected via cookies is retained in accordance with the cookie retention periods described in Section 9.
When your personal data is no longer required, vivabet will securely delete or anonymise it in accordance with our internal data disposal procedures.
vivabet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
Your Responsibility: While vivabet takes all reasonable steps to protect your data, you are also responsible for keeping your account credentials confidential. Never share your vivabet username or password with anyone. If you suspect unauthorised access to your account, contact [email protected] immediately.
vivabet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security and fraud prevention functions. A cookie is a small text file placed on your device when you visit the vivabet website.
vivabet uses the following categories of cookies:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the vivabet Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.
Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by vivabet:
To exercise any of these rights, please contact the vivabet Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act of 2012.
vivabet does not knowingly collect personal data from individuals under the age of 21 years. The vivabet Platform is strictly intended for adults who meet the minimum age requirement for casino-style gambling in the Philippines as prescribed by PAGCOR regulations.
If vivabet discovers that personal data has been collected from a user under 21 years of age, we will immediately suspend the associated account, delete the collected data, and return any deposited funds at our sole discretion. If you believe a minor has registered on the vivabet Platform, please notify us immediately at [email protected].
Age Verification: vivabet conducts mandatory age and identity verification for all registered accounts. We reserve the right to request government-issued identification documents at any time to confirm that a user meets the 21+ age requirement.
vivabet primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines, for example where vivabet engages technology service providers or game content licensors based in other jurisdictions.
Where such transfers occur, vivabet ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers. These safeguards may include contractual data processing agreements, standard contractual clauses, or transfers to jurisdictions recognised as providing an adequate level of data protection.
The vivabet Platform may contain links to third-party services, including payment gateways and game content providers. This Privacy Policy applies solely to data collected and processed by vivabet. vivabet is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party services you access in connection with your use of the Platform.
Third-party game providers whose content is accessible through the vivabet Platform may independently collect technical data such as device identifiers and gameplay statistics in accordance with their own privacy policies. vivabet requires all third-party game providers to comply with applicable data protection standards as a condition of their integration with the Platform.
vivabet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine laws, or PAGCOR regulatory requirements. The date of the most recent revision is displayed at the top of this page.
When material changes are made to this Policy, vivabet will notify registered users via email to their registered address or through a prominent notice on the Platform. Your continued use of the vivabet Platform following notification of changes constitutes your acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how vivabet protects your personal data.
vivabet has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:
If you are not satisfied with vivabet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Our support team serves Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and all regions across the archipelago. We are committed to resolving all data privacy matters promptly and transparently.
Six commitments vivabet makes to every Filipino player on the Platform
Your data is protected. Your games are fair. Join thousands of Filipino players who trust vivabet for a secure, PAGCOR-compliant online gaming experience. Must be 21 years or older to play.
21+ only. Please gamble responsibly. PAGCOR regulated.